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Building a good reputation online will ultimately drive traffic to your website and showroom. We'll help to promote the positive reviews, show customer appreciation, and build relationships with our most valued customers.
We'll take the time to understand when customer expectations weren’t met, respond tactfully, and positively influence future prospects and sales.
Our Chatterr Brand Specialist will develop and execute a review response strategy
We'll establish guidelines for response, brand voice considerations, and your preferred cadence for alerts and reporting.
We’ll identify all of your third-party sites for response management, establish account access, and connect them all to our monitoring and response platform.
Build a positive online image for your brand, highlight your successes, and resolve issues to improve your reputation.
Identify and monitor all third-party sites where your business is listed and reviews are posted.
All reviews are responded to within 24 hours (MF), with routing for any negative review responses to the store for approval.
Weekly and monthly reporting provide insights into key metrics such as review/response volume, ratings, and keyword trends.
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